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Shipping & returns

The purpose of this website is to guarantee your satisfaction. If for some reason you are not happy with your purchase, you can exercise your right of withdrawal, without any penalty, within thirty (30) days of receiving the products purchased on babyjogger.elevenbaby.it. The products to be returned must be delivered to the courier within fourteen (14) days of the date you notified the Seller of your decision to withdraw from the contract. The products can be returned using the courier suggested by the Seller or a different shipping company of your choice and only after completing the Return Form (as per the standard form pursuant to art. 49, subsection 4 of the Italian Consumer Code), which is available on-line in our Customer Service area, to get your return number (the Seller will send you an e-mail confirmation that your request for withdrawal has been received via the Return Form), or following the preparation and sending to the Seller of an express declaration of your decision to withdraw from the contract, without prejudice, for the latter method, that the burden of proof for the correct and timely exercise of the withdrawal right is your responsibility.

I. Conditions for exercising your right of withdrawal

The right of withdrawal will be deemed to have been exercised correctly when the following conditions are met:

a. the Return Form sent directly on-line through the website babyjogger.elevenbaby.it, must be completed correctly and sent to the Seller no later than thirty (30) days from the receipt of the products. 
b. the products cannot be used, washed or damaged;
c. all labels and the instruction manual, where applicable, must still be attached or must accompany the products since they are an integral part of the items;
d. the products must be returned in their original box/packaging (the box must be sealed as it was originally; if you want to return a kit you must return all items that make up the same);
e. the products must be delivered to the courier no later than fourteen (14) days from the notification to the Seller of your decision to withdraw from the contract 
f. the products cannot be damaged

If all of the conditions have been met, the Seller will refund the full price of the products purchased, you will be responsible only for the expenses for the return, i.e. costs to return the products purchased to the Seller, unless the Seller has expressly exempted you from such expenses at the time of purchase and provided that you use the courier indicated on the Return Form.

 If you decide to use the courier recommended by the Seller in the Return Form, you will not have to pay the expenses, that are your responsibility, for the return of the products purchased. The cost of returning the goods will be paid, on your behalf, directly by the Seller, releasing you from any obligation to pay the freight forwarder. The Seller, when paying for the return, will, in fact, withhold a lump sum equal to the standard shipping cost for the products from your refund. In addition, once the products have been delivered to the courier indicated by the Seller in the Return Form, the Seller will release you from any liability in the event of loss of or damage to the products during transport. 

If you decide to use a shipping method other than that specified by the Seller in the Return Form, you will have to pay the costs of returning the items, for which you are responsible, directly to the courier. In this case, any shipping costs incurred by you for choosing a freight forwarder other than that indicated by the Seller will not be refunded. Also, any liability in the event of loss of or damage to the items during transport, which is due to a negligent choice of freight forwarder and/or shipping methods, remains your responsibility.

You will be contacted if your return cannot be accepted because it does not comply with the conditions indicated above in letters a), e) and f) of the previous paragraph. In this case, you can choose to get the products back at your expense. If you refuse this shipment, the Seller reserves the right to retain both the products and the amount corresponding to the purchase price of the products.


You will be contacted if your return cannot be accepted because it does not comply with the conditions set out above in letters b), c) and d) of the previous paragraph. In this case, you can choose to accept the reduction in the refund, which you will be notified of, due to the depreciation of the returned products, or to get the products back at your expense. If you refuse this shipment, the Seller reserves the right to retain both the products and the amount indicated for the reduction of the refund, due to the depreciation in value of the returned products.


II. Terms and time frames for refunds

Once the Seller has received your return and verified that all of the requirements have been met, you will receive an e-mail confirming the acceptance of the return, or, should a depreciation in the value of the products be identified, you will receive an e-mail informing you of the amount deducted from the refund. Regardless of the payment method used (credit/debit card, COD, Bank Wire Transfer), the refund is made by the Seller in the shortest time possible and, in any case, no later than fourteen (14) days from the receipt of the products once it has been verified that the withdrawal occurred in compliance with the conditions specified herein.

The actual time required for crediting or returning the amounts you have paid to purchase the products depend on the payment methods used by you: 
- purchase by credit/debit card: the time required to display the refund depends on the institution that issued your card.
- purchase by PayPal: the refund will be credited to your PayPal account and will appear within the time frames set out by PayPal. The actual refund to your credit card from your PayPal account depends on the institution that issued your card.
- COD: the refund will be made to the bank current account indicated by you, therefore, the refund time depends on the correctness of the data provided; normally the refund occurs within fourteen (14) days. 
In the case of a gift, the amount will be refunded to the person who made the payment.


III. Product tag and instruction manual


All products sold by the Seller have product tags and/or an instruction manual, which are an integral part of the item. Please inspect and try the products without removing the tag and the relevant instruction manual.

IV. Return Procedure

Returns can be shipped using the form in 3 copies, which will be sent to you by e-mail and includes the freight forwarder selected by the Seller. You must print this form in 3 copies and give 1 copy to the courier at the time of pick-up, apply 1 copy to the return package and keep 1 copy as a receipt for the return. This procedure will allow the Seller to pay, on your behalf, for the shipment and to track the package at all times. The Seller will contact the courier for you to organise your pick-up. If you decide to return your products using a courier other than that recommended by the Seller, you will have to pay the costs of the return directly to the courier and you will be liable for any loss of or damage to the products during transport.

V. Consumer Code
These Conditions for the exercise of your right of withdrawal, which are an integral part of our General Terms and Conditions of Sale, are governed by Italian law, in particular by Italian Legislative Decree 206 of 6 September 2005, on the Italian Consumer Code at Title I  “Consumer rights in contracts”.