current ISO: US
 

Return policy

You can decide to return any product purchased on our website within 30 days of the delivery date. Here's how:

1. complete the 
Return Form in all its parts or make a return directly by recalling the order from the order history in your account


2. ensure that the products are in the same condition as you received them, with all tags attached and the instruction manual, where applicable


3. You will receive an e-mail containing your return authorisation and a pdf file that you will need to print in 3 copies ad use as follow:

  • 1 copy for you
  • 1 copy to attach to the return package 
  • 1 copy to give to the courier upon collection


4. We will instruct the courier to collect your package at the address shown on the return form

Your return will be insured in case of theft or loss during transport.

Refunds

We usually accept returns within 7 working days of delivery to our warehouse. When we are very busy, it can take up to 14 working days. After acceptance we will immediately request a refund and send an e-mail confirmation.

Refund times can vary depending on the payment method you have chosen:

Credit Card: we will make the refund within 7 working days of the Return Acceptance Confirmation e-mail. The time it takes before the refund appears on your account depends on the banking institution that has issued your card

PayPal: we will refund you within 7 working days of the Return Acceptance Confirmation e-mail. The time it takes before the refund appears on your account depends on PayPal

COD: the refund will be made by wire transfer to your bank or postal current account to be specified on the Return Form. We will refund you within 7 working days of the Return Acceptance Confirmation e-mail. The time it takes before the refund appears on your account depends on the Credit Institution.